Am I VIVA ?

We have embraced the concept of Innovation in our DNA with a view to sustain our Leadership position.

VIVA1375 - Manager Business Operations

Business
Business Operations
Bahrain
Bahrain - Manama
Full Time

Support VIVA’s Business team in achieving their set target by providing effective quality assurance, inventory management, contract management, overall department performance, monitoring and reporting to ensure that all services are provided, delivered and executed with highest commercial excellent.

Monitor the execution of work by setting operational plans to ensure the delivery of team objectives

Ensure that work is performed consistently within policies, procedures and service standards

Ensure correct contracting with Business Sales Teams in the pursuit of operational excellence;

Manage regular auditing & performance reporting for entire business operations teams

Ensure that all products have fully compliant processes and procedures in place for provisioning, billing and customer acceptance

Own contract life cycle management and proactivity engage with sales in advance of contract expiry to defend existing revenues and re-sign commercial sound contracts

Drive revenue assurance functional scope for Business.

Report the overall performance of Sales activities and own the function of monitor and calculate the commissions for sales department and channel partners. 

Own and control business inventory.

Operate Customer retention for Business customers & recommend next best actions (Post Launch)

Contribute in setting credit validation and needed checks for any contracted business customer

Own and develop the quality function for the business unit

Contribute and engage in system changes pertaining to better activities for pre-sales, sales & operations team

Perform other duties as requested.

Bachelor’s degree in Sales , Marketing, IT,  Telecom Engineering or equivalent from a recognized university

7 - 10  years of relevant experience in managing Sales and Operations, Support, with a telecom company at a Managerial Level